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Technology Support Services
District Office Service Priority List
Priority 1
Immediate Response Time - Technician / department is notified / paged
- Outages
- Server Outage
- Major Systems & College Outages (Blackboard, SIS, CFS, FRS, Memo, HRMS)
- Network (WAN or LAN) Outage
- Telephone & Voice Mail System Outage
- Classroom Outage (Training Services, Hollerith, Baird, Governing Board Room)
- Governing Board, Chancellor, Vice-Chancellors & Assistants
- 6th Floor Executive Staff
- Workstation Outage (non-functional)
- Security Issues
Priority 2
Scheduled in the order in which it was received
- District Office Workstation & Printer Malfunction
- College Support Issues
Priority 3
Issues within this category are prioritized weekly.
- New Employee Setup
- Transferring Employee
- Departing Employee
- New Workstation Installation
- Printer/Fax Installation
- Software & Hardware Upgrades/Installations
- Moves/Adds/Changes (To existing services)
- Specialized Software (Needs Approval)
Note: Screen savers, Wallpaper, Music files, Personal photos and other non
business related items will not be supported, backed up, installed or
transferred.
Special Department Moves/Projects can be scheduled as needed by contacting the
DO TSS Helpdesk.
- July 21, 2007
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