Maricopa Community Colleges

Public Stewardship

Service Directory

Frequenty Asked Questions by Area

Admissions and Records (Enrollment Services)

  • I just signed up using my.maricopa.edu and my tuition rate is set at the out-of-state rate. I'm a resident, why is this happening?
    • The default for new students is set to "Out-of-State" so tuition and fees will be calculated accordingly. In order to change your status to "In-State" and "Maricopa County Resident" you will need to provide documentation to the Admissions and Records (Enrollment Services) office at the college you wish to attend. See Prop 300 information for a list of appropriate documents. NOTE: As each Maricopa Communtiy College is individually accredited, you must establish proof of residency at each Maricopa Community College that you plan to attend.
  • What proof do I need to provide, and to whom, to show I am a resident of Maricopa County? The following are not inclusive lists. For a complete list of acceptable documents, go to Prop 300 Documents. Provide any of the following documentation to the Admissions and Records (Enrollment Services) Office at the college(s) you are enrolling at.
    • United States or Naturalized Citizens: Confirmation of citizenship through the Free Application for Federal Student Aid (FAFSA); current valid Arizona Motor Vehicle Department Drivers License/Identification Card issued after 1996; Birth Certificate; United States Passport, current or expired (unless stamped "non-citizen National"); Tribal or Bureau of Indian Affairs Affidavit of Birth; US Military ID Card (active duty, reserve and retired) ; US Military DD-214
    • Permanent Resident Aliens: Confirmation of citizenship through the Free Application for Federal Student Aid (FAFSA); current valid Arizona Motor Vehicle Department Drivers License/Identification Card issued after 1996; permanent Resident Card (Form I-151 since 1997); Resident Alien Card (Form I-551 before 1997)
    • Refugee or Asylee: Confirmation of citizenship through the Free Application for Federal Student Aid (FAFSA); current valid Arizona Motor Vehicle Department Drivers License/Identification Card issued after 1996; I-94 or I-94A with stamp showing admission under Section 207 (refugees) or Section 208 (Asylee) of the Immigration Nationality Act (INA)
    • Non-Immigrant Aliens: Current valid Arizona Motor Vehicle Department Drivers License/Identification Card issued after 1996; current Employment Authorization Document (Form I-688A, I-688B or I-766); current Non-immigrant Visa
  • How much is tuition? (See Tuition and Fee Schedule)
    • Tuition and fees vary depending on residency status (i.e., in-state, out-of-state) and number of credit hours your are taking (i.e., 7+ or 6 or less). Fees vary based on course enrollment.
  • How long does it take to establish residency?
    • Generally, a student must reside in the state of Arizona for one year prior to the start of classes to be considered an in-state student and at least 50 days in Maricopa County* to be considered an in-county resident. There are several exceptions which are detailed in Criteria for Determining Residency. *There are agreements established in regards to residents of Apache, Santa Cruz or Greenlee Counties to be considered in-county residents with a completed affidavit.

Academic Advising

  • What classes do I need to take to get my degree or certificate?
    • Contact college advising for help determining what courses you need to meet your academic goals. Programs of study, certificates and other classes available are listed in the college catalog or on the college web site.
  • I'm a new student, is there one place I can go to get set up at the college?
    • Listed below are links to the colleges' iStartSmart programs (if they have one). iStartSmart programs have been developed to help new students navigate successfully through the enrollment process and to prepare them for future success.

Financial Aid

  • Am I eligible for financial aid?
    • Contact the college financial aid office for help in determining your need and eligibility status. You may also go directly to the FAFSA web site. The college may need additional documentation from you in addition to a completed FAFSA application so be sure to check the To Do section of your Student Center in my.maricopa.edu periodically until your award has been disbursed.
  • I received notification that I am eligible for financial aid (after completing and submitting my FAFSA application) but I haven't received my money. What do I need to do?
    • It's likely the college needs additional documentation from you (i.e., copies of tax forms, income verification forms, dependency status claims, etc.). Be sure to check the To Do section of your Student Center in my.maricopa.edu because this is where a list of needed items will be located. You can monitor the status of your application via your Student Center account. You may also contact a financial aid technician at the college for help.
  • How do I know what I need to do to complete my financial aid file so I can receive my money?
    • Same as above--check the To Do section of your Student Center in my.maricopa.edu periodically for notifications of any additional information needed. You may also contact a financial aid technician at the college for help.
  • Why does it take so long to get my financial aid?
    • Many factors contribute to the length of time it takes for financial aid disbursement including external factors that may involve the lending institution.
    • The time to process an application from start to finish is about 4-6 weeks but may take longer during peak processing periods.
    • More time may be needed if additional documentation is requested from the college financial aid office (i.e., copies of tax forms, income verification forms, dependency status claims, etc.)
    • You also need to go through online counseling and sign off on any promissory notes.
    • Your file will be held until the needed documentation has been provided. Please do speak with a financial aid technician at the college and make sure that the documentation you provide is received by the appropriate party and logged in.
    • NOTE: Students must give the college permission to release their FERPA-protected information to anyone, including their parents/guardians. If you want your parent(s) or guardian(s) to be able to speak with the financial aid office on your behalf, you will have to give the college permission to do so. Ask for the appropriate form from the college financial aid office when you begin the financial aid process.
  • What is satisfactory academic progress (SAP)?
    • Satisfactory academic progress is is a federal requirement. Students who wish to receive financial aid must make satisfactory progress toward completing their degree. There are three components to SAP:
      1. You must keep your cumulative GPA above the scholastic standards listed in the college catalog.
      2. You must complete at least 2/3 of all the credits you attempt.
      3. You must complete your program within 150% of the allotted time frame (i.e., if you are in a 60 credit hour AA program you must finish by the time you have attempted 90 credits).
    • SAP is monitored for all periods of attendance at each college, including times that you have not received financial aid.
    • Students who do not meet the minimum standards may petition to be reinstated.
    • For additional information, please check out the entire SAP policy at your college. Your questions may also be answered here

Fiscal Office (Cashier's / Bursar)

  • Where's my check?
    • Once you have received notification that funds have been released to the college, the college will process any payments that are pending (tuition fees, books, etc.) After those fees have been paid, balance checks will be system generated and disbursed by the colleges to the student. Please Note: Notification that funds have been dispersed to the college does not mean that the money will be automatically and immediately available to you.
  • I was expecting $X and only got $Y ... what happened?
    • Once funds have been released to the college, the college will process any payments that are pending (tuition fees, books, etc.) After those fees have been paid, balance checks will be system generated and disbursed by the colleges to the student.
    • The total aid you are eligible for per academic year is alotted when you submit your application but it will be dispersed per semester. That means that the total will be split between fall and spring semesters.
  • How do I pay for classes?
    • You may pay online via my.maricopa.edu, by phone, or in person at the college location.