Automobile Insurance: Customer Service
This award is not eligible for Financial Aid
The Certificate of Completion (CCL) in Automobile Insurance: Customer Service program is designed to provide students with the knowledge, skills and training required for employment in the automobile insurance industry. Instruction in principles of insurance, computer usage, customer service skills, and the responsibilities of the automobile insurance member services representative will be provided while preparing students for a variety of industry specific roles.
Details
Field of Interest
Business, Entrepreneurialism, and Management
Degree Type
Certificate of Completion (CCL)
Academic Plan
Automobile Insurance: Customer Service (CER)
Academic Plan Code
5171N
Total credits required
8-9
Effective Term
Fall 2024
Admissions criteria
This program is offered through an educational partnership. Employment by the partnership organization is required for admission.
Notes
This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better in all courses within the program.
What You'll Learn
- Communicate relevant insurance concepts to diverse populations. (CSR196, CSR197, CSR200, CSR207, CSR212, CSR213, CR214)
- Demonstrate effective self-management skills relative to time management, customer service, professionalism, and ethics. (CSR196, CSR197, CSR200, CSR212, CSR213, CSR214)
- Use effective communication skills with diverse populations to build trust and rapport in the customer service setting. (CSR196, CSR197, CSR200, CSR214)
- Assess various situations including procedures, policies, customer needs, and concerns and take appropriate actions. (CSR196, CSR197, CSR207, CSR214)
- Demonstrate a foundational knowledge of insurance concepts. (CSR200, CSR207, CSR212, CSR213, CSR214)
- Critically evaluate customer information to inform decision making. (CSR200, CSR214)
| Course # | Course Title | Credits |
|---|---|---|
| Credits: | 8-9 | |
| CSR196 | Call Center Customer Service | 3 |
| CSR197 | Customer Service Representative Business Practices | 2 |
| CSR200 | Automobile Representative Customer Services | 3 |
| OR | ||
| CSR207 | Automobile Policy Adjustment | 3 |
| CSR212 | Automobile Insurance Operations I | 3 |
| CSR213 | Automobile Insurance Operations II | 2 |
| CSR214 | Automobile Insurance Operations Lab | 1 |
At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.
Read the official description