Pharmacy Prescription Benefits: Customer Service
This award is not eligible for Financial Aid
The Certificate of Completion (CCL) in Pharmacy Prescription Benefits: Customer Service program is designed to provide students with the training needed for employment in the retail pharmacy industry. Topics covered in the curriculum include pharmacy benefit plans, billing and payment processes, and account management procedures. An emphasis is placed on ensuring procedures for handling pharmacy prescription orders are complete while providing empathetic customer care.
Details
Field of Interest
Business, Entrepreneurialism, and Management
Degree Type
Certificate of Completion (CCL)
Academic Plan
Pharmacy Prescription Benefits: Customer Service (CER)
Academic Plan Code
5822N
Total credits required
8
Effective Term
Fall 2024
Admissions criteria
This program is offered through an educational partnership. Employment by the partnership organization is required for admission.
Notes
This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better in all courses within the program.
What You'll Learn
- Summarize advantages of the pharmacy prescription benefits program and the services the department offers. (CSR139)
- Describe state and federal laws governing controlled substances. (CSR139)
- Explain the Health Insurance Portability and Accountability Act (HIPAA) regarding protected health information and its importance to ensuring member confidentiality. (CSR139, CSR155)
- Demonstrate customer care responsibilities including procedures for completing in-store and mail-in pharmacy orders. (CSR139, CSR155, CSR157)
- Determine the needs of callers from diverse backgrounds. (CSR139, CSR155, CSR157)
- Determine member eligibility status and account drug coverage. (CSR139, CSR155, CSR157)
- Maintain customer accounts. (CSR155, CSR157)
- Complete processes for billing and payment inquiries. (CSR155, CSR157)
- Complete prior authorizations and specialty order procedures. (CSR157)
| Course # | Course Title | Credits |
|---|---|---|
| Credits: | 8 | |
| CSR139 | Introduction to Pharmacy Prescription Benefits Customer Care | 3 |
| CSR155 | Pharmacy Prescription Benefit Plans | 3 |
| CSR157 | Pharmacy Prescription Procedures | 2 |
At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.
Read the official description