Quality Customer Service

The Certificate of Completion (CCL) in Quality Customer Service program is designed to provide students with training to meet the requirements for employment in the field of customer service. Courses will be offered in customer service, teamwork, communication skills, and professional development.

Details

Offered At
Rio Salado
Field of Interest
Business, Entrepreneurialism, and Management
Degree Type
Certificate of Completion (CCL)
Academic Plan
Quality Customer Service (CER)
Academic Plan Code
5728
Total credits required
17
Catalog Year
2024-2025
Effective Term
Fall 2020
Notes

Students must earn a grade of C or better in all courses within the program.

What You'll Learn

This pathway map will help you gain the expertise needed to:

  1. Assess various situations including procedures, policies, customer needs, and concerns to take the appropriate actions.
  2. Collaborate with diverse individuals and groups in a culturally responsive manner to achieve common goals.
  3. Utilize effective communication skills with diverse populations to build trust and rapport in varied settings.
  4. Demonstrate effective self-management skills relative to time management, interpersonal relationships, and professional ethics.

Successful completion of this certificate may lead to employment in a variety of different occupations and industries. Below are examples of related occupations with associated Arizona-based wages* for this certificate. Education requirements vary for the occupations listed below, so you may need further education or degrees in order to qualify for some of these jobs and earn the related salaries. Please visit with an academic advisor and/or program director for additional information. You can click on any occupation to view the detail regarding education level, wages, and employment information.

Customer Service Representatives

$38,100

* Career and wage information provided by Pipeline AZ using data, reports, and forecasts which are generated using government data sources. Sources

Course Sequence by Term

The following is the suggested course sequence by term. Please keep in mind:

  • Students should meet with an academic advisor to develop an individual education plan that meets their academic and career goals. Use the Degree Progress Report Tool in your Student Center to manage your plan.
  • The course sequence is laid out by suggested term and may be affected when students enter the program at different times of the year.
  • Initial course placement is determined by current district placement measures and/or completion of 100-200 level course and/or program requirements.
  • Degree and transfer seeking students may be required to successfully complete a MCCCD First Year Experience Course (FYE) within the first two semesters at a MCCCD College. Courses include FYE101 and FYE103. Course offerings will vary by college. See an academic, program, or faculty advisor for details.

Full-time Sequence

Full-time status is 12 credits to 18 credits per semester.

Term 1

A sequence of suggested courses that should be taken during Term 1
Course Number Course Name Requisites Notes Area Credits
COM110 or
MGT101		 Interpersonal Communication or Techniques of Supervision SB or None 3
GBS120 Workplace Communication Skills 3
GBS175 Professional Development 3
CSM/TQM101 Quality Customer Service 3

Term 2

A sequence of suggested courses that should be taken during Term 2
Course Number Course Name Requisites Notes Area Credits
TQM230 Teamwork Dynamics 2
RE Restricted Elective 3

Restricted Electives

A list of additional, alternative, or supplemental courses for this pathway map
Course Number Course Name Requisites Notes Area Credits
COM263 Elements of Intercultural Communication C, G, SB 3
MGT175 Business Organization and Management 3
MGT251 Human Relations in Business 3
SOC212 Gender and Society C, SB 3

Part-time Sequence

Part-time status is 11 credit hours or less.

Term 1

A sequence of suggested courses that should be taken during Term 1
Course Number Course Name Requisites Notes Area Credits
COM110 or
MGT101		 Interpersonal Communication or Techniques of Supervision SB or None 3
CSM/TQM101 Quality Customer Service 3

Term 2

A sequence of suggested courses that should be taken during Term 2
Course Number Course Name Requisites Notes Area Credits
GBS120 Workplace Communication Skills 3
GBS175 Professional Development 3

Term 3

A sequence of suggested courses that should be taken during Term 3
Course Number Course Name Requisites Notes Area Credits
TQM230 Teamwork Dynamics 2
RE Restricted Elective 3

Restricted Electives

A list of additional, alternative, or supplemental courses for this pathway map
Course Number Course Name Requisites Notes Area Credits
COM263 Elements of Intercultural Communication C, G, SB 3
MGT175 Business Organization and Management 3
MGT251 Human Relations in Business 3
SOC212 Gender and Society C, SB 3
Course Area Key
  • C = Cultural Diversity in the US
  • G = Global Awareness
  • SB = Social-Behavioral Sciences
Disclaimer

Students must earn a grade of C or better for all courses required within the program.

Course Sequence total credits may differ from the program information located on the MCCCD curriculum website due to program and system design.

View MCCCD’s official curriculum documentation for additional details regarding the requirements of this award (https://aztransmac2.asu.edu/cgi-bin/WebObjects/MCCCD.woa/wa/freeForm11?id=146269).

At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.