Web Hosting: Customer Service
This award is not eligible for Financial Aid
The Certificate of Completion (CCL) in Web Hosting: Customer Service is designed to provide students with the training required for providing customer services in the various areas of web hosting. The specialization will focus on either Inbound Account Support, Inbound Sales Productivity, or Hosting Support with an opportunity for demonstration of effective customer service.
Details
Field of Interest
Business, Entrepreneurialism, and Management
Degree Type
Certificate of Completion (CCL)
Academic Plan
Web Hosting: Customer Service (CER)
Academic Plan Code
5268N
Total credits required
6
Effective Term
Spring 2022
Admissions criteria
This program is offered through an educational partnership. Employment by the partnership organization is required for admission.
Notes
This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better in all courses within the program.
What You'll Learn
- Compare and contrast various web hosting products and services. (CSR171, CSR173, CSR174, CSR176)
- Complete support services. (CSR171, CSR173, CSR174, CSR176)
- Employ effective integration of customer and technology services. (CSR171, CSR173, CSR175, CSR176, CSR197)
- Review account service and sales procedures. (CSR172, CSR173, CSR175)
- Demonstrate effective customer service and professional interaction. (CSR197)
| Course # | Course Title | Credits |
|---|---|---|
| Credits: | 6 | |
| Specialization 1: Inbound Account Support - 6 Credits | ||
| CSR175 | Web Hosting Account Customer Service | 1 |
| CSR176 | Customer Product Service Management for Web Hosting/Domain Registrar | 3 |
| CSR197 | Customer Service Representative Business Practices | 2 |
| OR | ||
| Specialization 2: Inbound Sales Productivity - 6 Credits | ||
| CSR171 | Customer Representative Web Design Products and Services | 2 |
| CSR172 | Customer Representative Web Service Sales | 2 |
| CSR197 | Customer Service Representative Business Practices | 2 |
| OR | ||
| Specialization 3: Hosting Support - 6 Credits | ||
| CSR173 | Customer Service for Web Hosting | 2 |
| CSR174 | Hosting Product Support Customer Service | 2 |
| CSR197 | Customer Service Representative Business Practices | 2 |
At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.
Read the official description