Maricopa Contact Center

Winter Break Announcement

Maricopa Contact Center

Welcome to the Maricopa Contact Center! We are a virtual one-stop and supplemental support service for students for all 10 Maricopa Community Colleges. We are able to help with a majority of questions or inquiries for the services listed below. If needed, we will connect directly with your affiliated college’s student services staff.

Connect With Us

Help Needed What We Can Help With Ways to Connect
Financial Aid Information about the federal financial aid and scholarships processes, policies, procedures, and other student-specific needs.

480-731-8900

Chat
(financial aid site)

Enrollment Services Information about enrollment processes, policies, procedures, and student-specific needs.

480-784-0999

My Maricopa Student Portal

admissions@apps.maricopa.edu

Password Reset Student and staff support with the password reset process. IDME website
(self-serve option is available)
Online Admissions Student support with the online admissions application. Chat
(see below)

Financial Aid and Enrollment Services Phone Hours of Operation

Regular Hours (September 3–May 9)

Monday-Thursday, 8 a.m. to 6 p.m.
Friday, 10 a.m. to 5 p.m.

Summer Hours (May 13–August 1)

Monday-Wednesday, 8 a.m. to 7 p.m.
Thursday, 10 a.m. to 7 p.m.

Semester Start Hours (August 5–August 30 and January 2–January 24)

Monday-Thursday, 8 a.m. to 7 p.m.
Friday, 8 a.m. to 5 p.m.

Connect With Us via Chat

To chat with a Student Services representative, click the green chatbot on this screen.

Admissions Application and Password Reset Chat Hours of Operation

Regular Hours (September 3–May 9)

Monday and Wednesday, 8 a.m. to 4 p.m.
Tuesday and Thursday, 9 a.m. to 6 p.m.
Friday, 10 a.m. to 4 p.m.

Summer Hours (May 13–August 1)

Monday, 8 a.m. to 6 p.m.
Tuesday and Wednesday, 9 a.m. to 6 p.m.
Thursday, 10 a.m. to 7 p.m.

Semester Start Hours (August 1–August 30 and January 2–January 24)

Monday–Thursday, 8 a.m. to 6 p.m.
Friday, 8 a.m. to 4 p.m.

Frequently Asked Questions

Have financial aid questions? Get them answered here.

Frequently Asked Questions

All of our programs for all 10 Maricopa Community Colleges are listed on our Degrees and Certificates page.

Please submit an admissions application. If you have previously attended or applied to the Maricopa Community Colleges, you will login with your MEID and password.

Please reach out to the Maricopa Contact Center for phone or live chat assistance with your admissions application. Check here for our Semester Start, Regular, and Special phone and live chat hours.

You can add a class through your Student Center.

Please review the Student Center Guide for additional information.

If you are completing a task list item in your Student Center, click on the item for more information on how to submit your document.

For paper forms, check to see if your college has a General Document Upload Form to upload the document.

Please review our electronic Admissions, Records, and Registration Forms and Financial Aid Forms. You can access these forms with your MEID and password.

Please note that most forms take 5-7 days to process. However, during peak, it can take much longer and up to 10-14 days. You can view the status of your documents online in the Student Center.

You can find additional information in your Student Center by clicking on the Tasks tile and then clicking on the specific to-do list. This will provide additional information on how to complete the to-do list item. Some to-do list items link directly to an electronic form to submit the documents.

Please review the Student Center Guide for additional information.

You can view your Financial Aid Award offer on your Student Center under the Financial Aid Tile. Award packages will not be processed over the Mid-year recess and Spring breaks. Students can submit Revision Requests at the Financial Aid Forms page if desired. Financial Aid awarding will resume the first week of January after the Mid-year recess and the week following Spring break in March.

To be eligible for a Book Advance, your financial aid must be in ‘Accept’ status and the total aid must be greater than your balance owed for the semester. Book Advances can be issued up to nine days prior to the class start date for eligible students. Review more book advance details here. Be sure your Maricopa Student Refund Process (MSRP) is set up for timely receipt of advance. No book advances will be issued over Mid-year recess and Spring break.

Maricopa District Scholarship eligibility will automatically be considered with submission of the FAFSA. Maricopa Foundation scholarships do not require the FAFSA for consideration. However, the deadline for the Fall application cycle is March 1-April 30 and the Spring application cycle is September 1-October 31. However, foundation scholarships do not require the FAFSA for consideration and opportunities become available throughout the year. For details, visit http://mcccdf.org/scholarship

Satisfactory Academic Progress (SAP) will run upon completion of each semester after grades are posted in December and May. You will receive an email notification, to your Maricopa student email, informing you of your SAP status. All students must continue meeting Satisfactory Academic Progress in order to receive aid for the next semester of enrollment. If you are not meeting SAP, you can appeal your SAP and/ or Maximum Time Frame (MTF) status at https://www.maricopa.edu/future-students/financial-aid/forms (SAP/ MTF forms for each school are at the bottom).

You can reset your password through self-service at https://idme.maricopa.edu/. If you run into issues with resetting your password, you may need to reactivate your MEID. If you have issues, password reset chat services are available. Check out our Semester Start, Regular, and Special chat hours here.

MCCCD Academic Calendar

Application Deadline: There is no admissions application deadline for the Maricopa Community Colleges. Please note that the admissions process can take a few business days to complete. Apply online here.

Registration Deadline: You can register for class(es) through the Student Center up until the day the class starts.

Financial Aid deadlines: Visit your College’s Financial Aid website for important dates & deadlines

Tuition & Fee Payment Deadline is ten days prior to the start of the semester. See Important Dates or Ways to Pay for payment options

Program plan updates can be made online through the Student Center, under the My Academic Plan Tile, before classes begin for the semester. Program plan updates after classes begin will be effective the following semester.

For course selection assistance, see Class Selection Guide | Maricopa Community Colleges.

Academic Advising Services have limited availability, check your college’s advising website for options and hours.

If you have met with an advisor previously, review your My Advising Notes in your Student Center under Academic Progress. Please review the Student Center Guide for additional information.

If you need assistance with choosing a program plan, our Career Counseling Services are available to guide you.

Academic Advising and Career Counseling services will not be available over the Mid-year recess and Spring breaks.

Tuition & Fee Payment Deadline is ten days prior to the start of the semester to avoid enrollment cancellation. Notifications for payment due will be sent to the Maricopa student email. See Important Dates or Ways to Pay for payment options. Enrollment cancellation will take place after the tuition due date for the semester.

You can make payment arrangements in your Student Center by selecting the Financial Account Tile. Student Business Services (SBS) can also accept payment over the phone. Connect with your college’s SBS office here.

To review other ways to pay, go here

If you have a blocked services hold on your account, but pay the full amount, the blocked services hold will be removed within about 24 hours at all colleges. To inquire about payment arrangements regarding debt holds, Connect with your college’s SBS office here.

To request a copy of your transcript, go here to review your options.

Winter Intersession courses are offered between the end of Fall semester and before Spring semester starts. Winter Intersession course grades will reflect on the Spring semester transcript. The following colleges typically offer winter intersession courses: Estrella Mountain, GateWay, Glendale, Mesa, and Phoenix.

Winter Intersession courses go on the Spring semester on the transcript. Therefore, winter intersession enrollment can be combined with Spring enrollment for financial aid consideration. Financial aid awarded for Spring is applied to Winter Intersession balances for eligible courses and not Fall. Any refunds or book advances for Winter intersession courses are subject to Spring disbursement timeframes.

For all classes offered during winter intersession, go to Find A Class and search for the words “winter intersession”

Prop 308 information, including FAQs can be found here.

Maricopa Community Colleges offers several Bachelor’s Degree Programs at select colleges. Information can be found here.

Chatbot